Your order will be delivered to your doorstep, on the pavement at ground level. Due to heavy materials, for gallery flats, materials will be delivered at the entrance of the building.

Shipping costs vary per product and destination. You will see the exact costs at checkout. Sometimes we offer free shipping on orders above a certain amount.

An additional rate will apply for Texel. For all other Frisian Islands (except Texel), the order will be delivered to the mainland.

The delivery time is stated on the product page. After shipping you will receive a track & trace code to follow your order.

We ship with reliable carriers such as PostNL, DHL or a specialized transport service for larger products.

Sometimes this is possible. Contact us to discuss the options.

Contact us immediately and send photos of the damage. We will resolve it as soon as possible.

The delivery person will leave a message or try to deliver it to the neighbors. Sometimes you can make a new delivery appointment via the track & trace link.

Yes, we ship to Belgium and the border region of Germany (Shipping costs for Germany are on request)

This is possible for some products. Contact us for pick-up locations and times.

Check the track & trace code. If there is a longer delay, please contact us.

If your order has not yet been shipped, we can often still change the address. Please contact us as soon as possible.