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Deliver
Below you will find the most frequently asked questions regarding the delivery of your order.
What are the shipping costs?
Shipping costs vary by product and destination. You will see the exact costs at checkout. Sometimes we offer free shipping on orders over a certain amount.
How long will it take for my order to be delivered?
The delivery time is stated on the product page. After shipping you will receive a track & trace code to follow your order.
Which delivery services do you work with?
We ship with reliable carriers such as PostNL, DHL or a specialized transport service for larger products.
Can I have my order delivered on a specific day?
Sometimes this is possible. Contact us to discuss the options.
What should I do if my order arrives damaged?
Contact us immediately and send photos of the damage. We will resolve it as soon as possible.
What happens if I am not at home during delivery?
The delivery person will leave a message or try to deliver it to the neighbors. Sometimes you can make a new delivery appointment via the track & trace link.
Do you also deliver abroad?
Yes, we ship to different countries. Shipping costs and delivery time may vary.
Can I pick up my order?
This is possible for some products. Contact us for pick-up locations and times.
What if my package is delayed?
Check the track & trace code. If there is a longer delay, please contact us.
Can I change my delivery address after ordering?
If your order has not yet been shipped, we can often still change the address. Please contact us as soon as possible.