Return Policy

We have a 14 day return policy. This means that you have 14 days after receiving your item to return a product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@wpc-solutions.com . Please note that returns should be sent to the following address: Manuscriptstraat 22, 1321NN Almere, The Netherlands.

If your return is accepted, we will send you a return shipping label, with instructions on how and where to send the package. Items returned to us without a return request will not be accepted. The cost of returning materials is 100% the customer's responsibility.

If you have any questions about returns, you can always contact us at info@wpc-solutions.com .

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the problem and resolve it for you.

Exceptions/items that may not be returned

Certain types of items may not be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized items), and personal care items (beauty products, for example). We also do not accept returns of hazardous materials, (flammable) liquids or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, sale items or gift cards cannot be returned.

Exchange

The fastest way to get the item you want is to return the item you have and purchase the new item separately once the return is accepted.

Legal 14-day cooling-off period in the EU

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

Refund

Once we have received and inspected your return, you will be notified and we will also let you know if the return has been approved. If approved, you will automatically be refunded via the original payment method within 10 business days. Please note that it may take some time for the bank or credit card company to process and deposit the refund.

Please contact us at info@wpc-solutions.com if it has been more than 15 business days since we approved your return.